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Opportunity Details

Benefits Call Center Support

The Food Bank For New York City works to end hunger and increase access to affordable, nutritious food for low-income New Yorkers through a range of programs and services that focus on nutrition, education and financial empowerment.

 

The organization procures and distributes food to approximately 1,000 emergency and community food programs throughout the five boroughs; provides food safety, networking and capacity-building workshops; manages nutrition education programs for schools, after school programs and emergency food programs; operates food stamp outreach and education programs; operates a soup kitchen, food pantry, senior programs; and coordinates the largest Earned Income Tax Credit (EITC) program in the country; and conducts research and develops policy to inform community and government efforts to end hunger throughout the five boroughs.

 

We are looking for volunteers to work in our Benefits Call Center to provide programmatic and administrative support for Benefit Access' efforts to alleviate hunger in New York City by increasing access to the Supplemental Nutrition Assistance Program (SNAP, formerly known as the Food Stamp Program).

 

Duties:

  • Assist with the Benefits Helpline, including directing callers to resources
  • Retrieve and log voicemail messages into designated software
  • Conduct reminder calls to clients who have scheduled appointments
  • Other light administrative duties as requested

Skills required:

  • Good communication skills; customer service skills preferred
  • Bilingual (Spanish, Chinese, Russian, French, Creole) a plus
  • Computer proficiency in Microsoft office applications
Hours:
Flexible for volunteers that can commit to multiple sessions. 
The opportunity date and time you are looking for is no longer available.
Hunger & Homelessness

Age Minimum (with Adult): 18+, Minimum Age:18+

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