Age Minimum (with Adult):18+, Minimum Age:18+
Tax Center Phone Bank Support
A Tax Center Phone Bank Support volunteer assist eligible low-income tax filers in by answering basic questions about free tax services, schedules appointments at tax sites and follows up with clients. Duties: • Answers basic tax questions for inbound calls to Food Bank’s hotline. • Screens for eligibility for free tax services. • Schedule appointments for tax assistance at free service providers. • Work with site staff to provide off-site support • Keep accurate, organized records of client engagements in secure online database. • Maintain the confidentiality of customer information. Qualifications: • Computer skills including Microsoft Office Suite. • Basic knowledge of tax filing practices and office procedures. • Enthusiastic, friendly, dependable and flexible. • Organizational skills. • Bilingual – Spanish Preferred
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